← Back to chapters
Chapter 3 · MakeYourMaps

Users & Research

Who this is for and what we learned about their needs.

All chapters Download PDF

User groups

Explorers (end users)

Need quick, trusted recommendations and an easy way to save and plan.

Contributors (local guides)

Need recognition, low-friction contribution, and signals their work matters.

Businesses

Need a controlled way to correct factual info and build credibility.

Key insights

  • Curation increases trust (maps created by people feel more reliable than long lists)
  • Incentives matter or content quality drops over time
  • Business features must protect user trust (start with verification/correctness)
← Product Objectives Solution & MVP Scope →